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Colorune
Customer service

Write to us. A person reads it.

Colorune is run by one small operation, so there is no ticket queue and no phone tree. Email is our direct support channel and it is the fastest way to reach us about anything at all — including billing and cancellation.

Email us at

support@alestrasara.shop

Replies within 1 business day, Monday to Friday. Urgent billing problems and reports about the safety of a child are looked at the same day.

What to include

  • Write from the email address on your account, so we can identify you without asking for anything sensitive.
  • For a billing question, the date and amount of the charge in US Dollars.
  • For a problem with a page, the style you chose and roughly what you asked for.
  • Never send us your full card number. We do not need it and we cannot use it.

About this service

Colorune is an independently operated online service available at alestrasara.shop. It sells monthly subscriptions to a colouring page generator. All amounts are charged in US Dollars (USD), and all correspondence is handled by email at the address above.

A child colouring a printed page on a clipboard in the back seat of a car

Before you write

Most questions are already answered on the questions and answers page — especially about printing, plans and cancellation. But do not let that stop you; we would rather answer twice than leave you stuck.

  • Help with a page

    A page came out badly, or the generator would not finish. Tell us the style and roughly what you asked for. We regenerate it free and restore your allowance.

  • Billing, cancellation and refunds

    Cancel a plan, query a charge, ask for a refund, or change the card on your account. Email from the address on the account and we can act on it straight away.

    Refunds and cancellation policy

  • Privacy and your data

    Ask for a copy of what we hold, correct it, or have it deleted. No form to fill in and no charge. We answer within 30 days, usually within one business day.

    Privacy policy

  • Reporting a problem

    Report content that breaches our acceptable use policy, or send a copyright notice. Put “Copyright notice” in the subject line for the latter.

    How to send a copyright notice